Privacy
A plain-language summary of what we collect, why, and how you can reach us about it.
What we collect
Your name, email, and phone number; identity details we need for verification; records of your Reservations and transfers; and condition photographs taken before dispatch and after return.
Why we collect it
To fulfil your Reservation, verify your identity, protect the piece you're holding as custodian, and meet our record-keeping duties.
Where it's stored
Your data is stored with Supabase, our database and storage provider, in their Indonesia/regional infrastructure.
Sharing
We never sell your data. We share it only where a Reservation requires it — for example, giving your address to the courier — or where the law requires it of us.
Cookies and analytics
We use analytics and advertising pixels (Google Analytics, Meta Pixel, TikTok Pixel) to understand how visitors find and use the site. These load automatically as you browse. If you prefer not to be counted, your browser's tracking-protection or ad-blocking settings will stop them — the site works the same either way.
How long we keep it
We keep Reservation and transaction records for as long as our accounting and legal record-keeping duties require, then delete or anonymise them.
Access or deletion
Message us on WhatsApp to see the data we hold on you, or to ask us to delete it, subject to what we're required to keep on record.